Hello! I received my order today, but the bag I received is the wrong color.
My packing slip clearly states “Longchamp Le Pliage Green Medium Shoulder Tote Bag – Mocha”, but the bag I received is Navy.
Hi Viktoriya, we're sorry for the mix-up. Please contact our support team so we can quickly resolve this issue for you. Thank you for your understanding! 1-800-913-3911. We tried calling you with the phone number you provided us, but it does not work. Also, please send us a picture of the bag you received with attached tag so we can see exactly what you received.
Hello! I received my order today, but the bag I received is the wrong color.
My packing slip clearly states “Longchamp Le Pliage Green Medium Shoulder Tote Bag – Mocha”, but the bag I received is Navy.
I ordered the Mocha color and would like to receive the correct item.
I have attached photos showing the color of the bag and the packing slip.
Please let me know how I can arrange an exchange for the correct color. Thank you!
Just what I wanted. Quick delivery.
The brown (mocha) bad arrived timely & I like it very much. I had 7 bags, gave 6 to 3 granddaughters, now have replace 2. The end, no more😂🙄😂
They were incredibly responsive and made the whole experience wonderful. Thanks for my beautiful new bag.
Hello! I received my order today, but the bag I received is the wrong color.
My packing slip clearly states “Longchamp Le Pliage Green Medium Shoulder Tote Bag – Mocha”, but the bag I received is Navy.
Hi Viktoriya, we're sorry for the mix-up. Please contact our support team so we can quickly resolve this issue for you. Thank you for your understanding! 1-800-913-3911. We tried calling you with the phone number you provided us, but it does not work. Also, please send us a picture of the bag you received with attached tag so we can see exactly what you received.
Hello! I received my order today, but the bag I received is the wrong color.
My packing slip clearly states “Longchamp Le Pliage Green Medium Shoulder Tote Bag – Mocha”, but the bag I received is Navy.
I ordered the Mocha color and would like to receive the correct item.
I have attached photos showing the color of the bag and the packing slip.
Please let me know how I can arrange an exchange for the correct color. Thank you!
Just what I wanted. Quick delivery.
The brown (mocha) bad arrived timely & I like it very much. I had 7 bags, gave 6 to 3 granddaughters, now have replace 2. The end, no more😂🙄😂
They were incredibly responsive and made the whole experience wonderful. Thanks for my beautiful new bag.
